Wednesday, March 20, 2013

Interviewer Bias

Today I was on linkedin when I noticed a small article about how it is always better to interview candidates on a meal since while eating, they will show many issues which will be hidden during the traditional interview method, the idea seemed tempting so I continue reading the article to find out that the writer start defining table manners, what to do with the knife, where to put the fork, etc.. and under that article so many comments on how useful this information is or \ and even adding another "useful" tips on table manners, and for me, the only thought came to my head, what if I invited someone to a Jordanian Mansaf, shall I judge them on how they eat using their right hand, did they "crossed" to my eating area, did their finger touch their mouth while eating? (for you who don't know the Jordanian Mansaf, you are missing a lot :).

Basically, as it seems, no one understand that their comments are purely biased, they simply wants to hire people from their social group and who are "similar to them", and usually their judgement is clouded due to this similarity, and in HR this is a common misstep.

Before going in why this is bad, since many will argue that this will build a cohesive culture within the company and insure that all team members have a similar complicity which off course will benefit the team as a whole, I want to show how easy interviewer bias could happen. Interviewer bias could be during any part of the recruitment process, so for example:

 1- When shortlisting, you avoid hiring females because last lady you hired refused to work for late hours in one project so you marked all female candidates to be unreliable (this is a very common stereotype in the IT industry)
 2- While doing a technical interview, you ask one candidate some easier question that the other (Inconsistent Questions).
 3- While implementing a search on your Application Management System you avoid anyone who enter a text with a spelling mistakes regardless of the position or the mistake it self. (First Impression)
 4- You hire someone merely because they worked with one major competitor and thus you judge they are qualified or reject hiring one because they do not have a linkedin profile and thus you judge they are not technically qualified. (Halo \ Horn effect)
 5- You Hire people who cheers for the same team you like, Enjoys the same kind of food you enjoy, or have a CV similar to the one you had when you were in their age. (Similar to me bias)

No why is this bad? no really, let us not live in a perfect world and admit, we do not always hire the best candidate, and if the candidate we agreed upon can do the tasks of the job, what harm will this have.

I will not explain much why you should not be biased during interviews, but bare in mind whether you were HR personnel or a technical manager and you were doing the interview, your biased choice could really have a direct effect on your company, the company might lose money real actual money in a discriminating suite which will lead to your own termination :). Also you will lose some potential money since hiring someone based on your own ideas and perspective will likely lead to have unqualified people that will do the job, but with a much less efficiency, and if you are a manager, that might also lead to your termination :). Finally, bare in mind that this practice is unethical, and for me this is an enough reason.

Thursday, February 21, 2013

Turnover, some good ideas

Today I had a very nice discussion with a very old lawyer, and during, we start talking about people leaving companies and how much this has an effect on the organizations itself specially that in his set of mind, people leave companies all the time and still companies are surviving and making more profit every year, I will in this entry write both arguments, I will let you decide :)

The man point of view, turnover means having new blood, young people will have the possibility to advance in their career and receive more responsibilities which will motivate them more, new blood can be introduced into the organization which will allow for new ideas and improved practices, knowledge will be transferred and then enhanced with different prospective.

My point of view, turnover leads to loss in morals (usually), recruiting talents will cost money either for using recruiters, or for the interviewing and hiring expenses, replacement will need time to manager all responsibilities and this is a salary paid that can be saved if turnover did not occur, company needs always to build a team of loyal employees which has the culture embedded within them, new blood will need time to fit into the new culture and they might never fit in, finally, knowledge history cannot be transferred ever, people doing the work learn a history (learning curve) that can never be transferred to any replacement. basically, companies might not be losing money in the books, yet definitely it is losing efficiency which is a potential revenue (opportunity cost).

As i said, I will let you decide yet honestly, I believe both arguments are valid and it is always depending on the case itself :)

Thursday, February 14, 2013

Organization culture .. a small example from Ikea

Yesterday I went "again" to Ikea, I say “again” because in Jordan Ikea still did not open, so when I moved to Abu Dhabi, I went in one month less than 4 times, and not mainly for shopping :).

Now when I enter Ikea, I feel organization culture in the air, employees by the door offer to "lend" you yellow bags, a baggage cart that is designed to carry these bags and even if you enter the toilet in the first floor, everything designed to be efficient to use yet with quality! I also noticed on my right the kids area where Ikea put 4 posters to tell the parents "how to" leave their kids in that playing area. So in summery when I entered, from minute one, I understood what the organization culture was.

 “Which I don't know how accurate I am, yet I believe it is Quality and Efficiency and off course efficiency leads to a lower price”.

Now after doing all my shopping, I went to the cashier, I had so many small items, and two garbage canes, she asked me if I want to purchase a bag which I agreed and then she started putting the items in the new clean garbage cane in an amazing organized way, here it hit me, how did this cashier managed to reflect the culture in such way! the next logical question, what were the practices made by the company to transfer this culture specially that it will be impossible from a logical perspective to train the cashier on such practice, the only logical explanation that this lady was "sucked into" the organization culture in a way that here daily practices became a representation to the whole culture!
Now to look from a broader way, culture is not a training given to employees, as I said, you cannot train the cashier on acting the way the cashier lady did, culture is a change built by practice and small dosage of ideas presentation, and off course a commitment from everyone in the organization, culture cannot be built only by presenting a rewarding system, it cannot be explained by the motivation theories we studied and for sure, it is not only hiring the right fit people. Culture is a set of processes that starts from top of the hierarchy to the bottom, it is a mix of training plans, benefit and compensation, change management, recruitment and on boarding practices, processes, etc... That is built in a cohesive vision and if any of the previous was not on the same "page", the whole melody will be distorted.

I believe such a small practice for one employee can really represent if that organization is doing its job properly or not, that is going to Ikea is usually a joyful journey to me J … yes I am a freak :p .
One last thing, the Items they sell are really cheap!

Best Regards,
Alaa Zaghmout
SPHR, PMP

Wednesday, February 13, 2013

Purifiers and Polluters

Something I read yesterday and I liked from the book: Today Matters..

"One of my mentors, Fred Smith, once told me there are two kind of people in any organization: Polluters and Purifiers,  Polluters are like smokestacks, belching out dirty smoke all the time. They hate clear skies, and no matter how good it gets, they can fine a way to make it gloomy. When the people around them in the organization "breathe" their toxins, they feel sicker and sicker. Purifiers, on the other hand, make everything around them better. It does not matter what kind of rotten atmosphere they encounter. They make in the toxic words of polluters in the organization just as everyone else does, but they filter the word before passing them on. What goes in is a gloomy and negative, but when it comes back out, it is fresh and clear."

You cannot imagine the effect of this on motivation, performance and productivity, also it has a huge effect on recruitment and turnover cost.

So, HR should always try to detect during the interview, is the candidate Polluters and Purifiers, and should push to hiring Purifiers due the the positive effect they have on the team

Alaa Zaghmout
SPHR, PMP